Ordering & Delivery Services

Absolutely! To make surprising someone even more convenient, we offer 24/7 online self-service ordering. Generally, we recommend placing your order 1-2 days in advance. For same-day flower delivery, simply place your order before 1:00 PM on the same day. After successful ordering, the system will automatically send a confirmation email (we recommend checking your spam folder). For urgent orders, please WhatsApp our customer service and we will do our best to assist you.

We understand that plans can change at any time! If you need to change the delivery address or the message on the greeting card, please contact us by 12:00 PM on the day before delivery at the latest. Once an order is placed, we will be unable to arrange cancellations or refunds, as the florist may have already begun preparing and arranging the flowers. We appreciate your understanding.

We provide flower delivery services throughout Hong Kong. Shipping fees for general areas will be automatically calculated at checkout based on the delivery address. Please note that some remote areas and outlying islands (e.g., Chek Lap Kok Airport, Discovery Bay, Lantau Island, Lamma Island, Sai Kung, Stanley, Repulse Bay, village houses, etc.) are not available for delivery.

You can also choose to pick up your order from our store located at 210 Prince Edward Road West, Kowloon, free of charge.

Yes, they can! When delivering to a hospital, please be sure to provide the accurate hospital name, ward, and bed number in your order. Due to security or epidemic prevention regulations in different hospitals, we may not be able to deliver the bouquet directly to the bedside. Our driver will, depending on the situation, hand it over to the front desk, nurse station, or a family member for collection. Before placing an order, it is recommended to confirm that the recipient has not yet been discharged.

Standard delivery offers different time slots for customers to choose from (e.g., morning or afternoon). Due to actual delivery routes being affected by traffic and weather conditions on the day, we generally cannot guarantee precise arrival times. However, if you have specific time requirements (e.g., for a wedding morning or an auspicious new store opening time), please be sure to note it in the remarks section during checkout, and we will do our best to make special arrangements to ensure it arrives on time.

To ensure the surprise is delivered smoothly, if the recipient is unable to personally receive the flowers at the time, our driver will, depending on the situation, hand the bouquet over to the building security / management office, company reception, or a co-habiting family member for collection. If delivery fails due to an incorrect address provided by the customer, or if the recipient cannot be contacted at all, we will need to charge a redelivery fee.